Privacy Policy

rdic Timber Buildings Privacy Policy

Last Updated: September 2023

Our contact details 

Name: Nordic Timber Buildings

Address: Unit 4, Silver End Industrial Estate, Brettell Lane, Brierley Hill, United Kingdom, DY5 3LA

Phone Number: 01384 79348

E-mail: sales@nordictimberbuildings.com

Nordic Timber Buildings Limited is a company registered in England and Wales with Registration Number: 10983298. Our Registered Office is: Unit 4, Silver End Industrial Estate, Brettell Lane, Brierley Hill, United Kingdom, DY5 3LA. VAT No. 293465766

This policy together with our Cookie Policy and our website Terms of Conditions (as well as any other documents referred to in these) sets out the basis on which any data we collect from you, or that you provide to us, will be processed by us when you use our websites, contact us electronically, contact us in person, or contact us by telephone.

Nordic Timber Buildings Privacy Policy summary

We (“We”, “Us” and “Our” includes Nordic Timber Buildings Ltd) take the privacy of our customers’ data very seriously.

Nordic Timber Buildings does all in its power to manage and protect your personal information. In general, you can visit this website without telling us who you are or giving any information about yourself.

This site is operated for the purpose of providing information about Nordic Timber Buildings and there may be cases where you will be requested to voluntarily give personal information such as your name and address, in having printed materials shipped to you. In such cases, you might be asked to give such personal information as your name, e-mail address, telephone number and street address.

There may also be cases where a minimum of additional information will be requested for particular purposes. Except for the minimum necessary information, all such information is optional; you are free to provide it or not. In no case will the information you provide be altered without your permission.

In some cases, we will process your personal data based on obtaining your express consent for us to do so and you are accepting and consenting to the practices described in his policy, for example when signing up to receive our newsletter or by making a purchase of goods or services from us, or providing your contact details to us in store and when visiting our website, placing an order or by communicating with us online, in writing, or by telephone. Where this applies, we will always offer you the opportunity to withdraw your consent for this processing at any time.

If a person registering information with this site requests disclosure of his or her own personal information, this will be done only to the registering party and only after confirming the identity of the requesting party.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will never collect sensitive information about you.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We do not rent, sell or give customer-identifying information to other companies without your permission.

The policies outlined here may be subject to change in the future, in which case all such changes will be notified on this page.

The type of personal information we collect 

In general, you can visit our sites without telling us who you are or revealing any personal information about yourself. In operating our site and our telephone services, we may, however, collect and process the following data about you.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Information you give to us

You may give us information about yourself by filling in forms on our site, in store, by communicating or corresponding with us by phone, e-mail or otherwise, when you use our telephone services, search for a product, place an order, submit reviews / images, participate in discussion boards or other social media functions on our site or blog or hosted by us, enter a competition, promotion or survey, request a brochure, request a call back from one of our sales team, when you speak to an advisor, when you report a problem with our products and services.

The information you give us may include your name, address, e-mail address, phone number, financial and credit card information.

Information we collect about you

During each of your visits to our website, any communications with us, or use of our telephone service we may automatically collect the following information:

• The telephone number which you use to call us from.
• Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, the country, operating system and platform.
• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our sites (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from page, and any phone number used to call our customer service number.

Information we receive from other sources

We may also collect information about you from other sources, and combine such information with information we hold about you – including where:

• We communicate with members of your family or your household in relation to provision of our services or products (for example, to arrange for delivery).
• Information is available about you publicly or is aggregated or anonymised by a third party. For example, we may apply demographic analysis of your postcode such as average household size, average income, and the general location.
• You provide information to us through your use or interaction with our social media channels.

How long we will store your information

We will hold your information for as long as is necessary to fulfil our contractual obligation to you and to carry out any other purpose outlined in this policy.

Sensitive personal data

Unless we make it clear otherwise, our policy is not to ask for any sensitive personal data. We or our service providers may require certain sensitive data to process your order, fulfil a service, or deal with your enquiries. For example; if you have special requirements for delivery due to a medical condition or are exempt from VAT, we may require data relating to your physical or mental health in order to make arrangements as requested by you.

If you choose to provide this sensitive personal data to us as part of a particular service (where such information has been requested and the reasons for that discussed with you) or for any other reason, this will mean that you have given (and we accept) your explicit consent for us to use that information for the reasons described in this privacy policy, or as explained at the time you provide that information to us.

Analytics
We may use third-party Service providers to monitor and analyze the use of our Service.

Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Microsoft
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

How we protect your personal data

The security of your personal data is very important to us and we know how much data security matters to all our customers. We secure access to all transactional areas of our website using ‘https’ technology. Access to your personal data is password-protected, and secured by SSL encryption but remember that no method of transmission over the internet, or method of electronic storage is 100% secure, however we regularly monitor our system for possible vulnerabilities and attacks and take action to prevent such from occurring.

Information about other people

If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that they have given their permission for you to disclose it to us and for you to allow us to use it. We may request consent from the other person to confirm that they have freely given their permission.

What do we do with your information?

We only collect, keep, use or share your information for genuine business purposes, when you’ve approved us to do so, or when we’re obliged to legally.

There are a few reasons why we use your personal details:

• if you contact us with an enquiry either by telephone, email or live chat
• to process any order that you place on our website and arrange for its delivery and installation
• to maintain any registered accounts you have with us and to make our website accessible to you with informative content tailored to your needs
• if you have purchased a product from us, we may contact you from time to time by email regarding our latest promotional offers, products and services that we think you may be interested in
• promoting and advertising (including personalisation) of our products and services both on our website and elsewhere on the internet
• promoting and advertising our products and services to you via email
• to train our employees to ensure that we are providing the best possible service
• when you provide a review on our website to analyse any problems with our website and improve its performance
• when you engage with us on any social media platform
• we also use personal details to contact you regarding our services and products and if we need to verify your identity
• for research, analysis, testing, monitoring, risk management and administration purposes
• for crime or fraud prevention purposes

Basis for processing

For us to process your personal data, we must have a legal basis for the processing. The data protection legislation sets out what these bases are. We have described below the different bases that we rely on and provided examples of the processing. 

Contractual

There are some contractual reasons why we have to process your personal data. When you buy a product on our website, it creates a contract between us. We need to process the personal data that you provide in order to fulfil our part of the contract. If you do not provide your details we won’t be able to complete your order.

Legal

Sometimes we are required to process the personal data that we hold about you for legal reasons – for example, if there is a product recall.

Legitimate interests

We also rely on being able to process your personal data on the basis that it is in our legitimate interests. When we do this, we will always consider your interests and balance any positive or negative impact relating to such processing and your legal rights relating to data protection.

If you do not want us to process any of the personal data we have listed as being processed for legitimate purposes, you have the right to object. For more information see the section below relating to your rights.

Please note that if you object we may still continue to process your personal data in certain circumstances. Please also remember that if we can’t process your personal data for these purposes your customer experience may not be as enjoyable.

Our legitimate interests include:

• analysing and understanding your customer journey and behaviour to improve efficiencies and interaction
• calling you to discuss your delivery and any other services that we would like to offer you
• promoting and advertising our products and services both on our website and elsewhere on the internet
• analysing our website’s performance and solving any problems
• contacting you by telephone or email if you have an incomplete order which we think you may need help to complete
• sending you email marketing messages, or contacts by mail, if you have previously ordered something from us
• personalisation of your shopping experience
• staff training

Consent

In some cases, we will ask whether you would like us to process your personal data. For example, if you would like us to notify you when an out of stock item becomes available, if you provide us with consent, you may withdraw it at any time by contacting us at sales@nordictimberbuildings.com or mailing us at: Nordic Timber Buildings, Unit 4, Silver End Industrial Estate, Brettell Lane, Brierley Hill, United Kingdom, DY5 3LA.

Payment

All direct payment gateways adhere to the standards set by PCI- DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We do not store credit card information on our website.

Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links on our website

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

For more detailed information on our use of cookies, please check our cookie policy here.

Age of consent

By using this site, you represent that you are at least the age of majority in your country, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at sales@nordictimberbuildings.com, 01384 79348 and or our postal address: Unit 4, Silver End Industrial Estate, Brettell Lane, Brierley Hill, United Kingdom, DY5 3LA if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at sales@nordictimberbuildings.com, 01384 79348 and or our postal address: Unit 4, Silver End Industrial Estate, Brettell Lane, Brierley Hill, United Kingdom, DY5 3LA.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time, and you are advised to review it frequently for any changes. Please check the “Last Updated” date at the top of this Privacy Policy. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy please use our contact details at the top of this page or send us a message here