Nordic Timber Buildings welcomes customer feedback - good or bad, to ensure we can correct any issues with your building. In the event of a Guarantee query, please contact us by phone or email: firstname.lastname@example.org while making sure to include the original order or transaction reference along with a description of the issue and pictures if possible. We will then assess and process your claim and get in touch with you.
Please read the following information about Nordic Timber Buildings Guarantee of Goods.
IF THE GOODS ARE FAULTY
As a consumer, you have legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
THIRD-PARTY MANUFACTURER'S GUARANTEE OF GOODS
The Goods come with a manufacturer's guarantee. For details, please refer to the manufacturer's guarantee provided with the Goods. This guarantee is in addition to your legal rights in relation to the Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
SELLER'S GUARANTEE OF GOODS
We guarantee that on delivery and for a period of 3 months from delivery, the Goods shall be free from material defects. However, this guarantee does not apply in the circumstances described in clause 8.2.
8.2 This guarantee does not apply to any defect in the Goods arising from:
(a)fair wear and tear;
(b)the fact that the Product is made from a natural material – wood – which is subject to changes as a result of weather conditions and changes in temperature;
(c)wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
(d)if you fail to operate or use the Goods in accordance with the user instructions;
(e)any alteration, modification or repair by you or by a third party who is not one of Our authorised repairers; and
(f)any specification provided by you.
(g)the Product being erected on a base that is not level, solid and dry; and is not either concrete, concrete or stone slabs or timber frame where the cross beams travel in a direction opposite to that of the floor of the Product
(h)Use of the Product for anything other than general storage
This guarantee is in addition to your legal rights in relation to the Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
This guarantee does not extend to anything stored in the Product.
You can find more information in our Terms and Conditions of Sale here >
Nordic Timber Buildings do request that the following guidelines are met upon delivery for you to Qualify for the Free Installation Service.
- Solid level base
- Clear unrestricted access to base
- No height restrictions - Clearance height of 8ft High
Please Note: We do not lift over Fences, Garden Walls and Garages, nor do we carry through customers premises due to insurance regulations. If these guidelines are not met upon ordering we will reserve the right to drop off the goods without Installation of the Building / Fence and collect any outstanding balance. Failure to pay any outstanding balance Nordic Timber Buildings Team will return the goods back to our premises.