Cancellation Policy

Cancellations

You have the right to cancel any order except in the case of Made-to-Measure Goods (Bespoke / Custom Made). 

You may cancel any Order for Goods and/or Services at any time not less than 14 days before the agreed delivery date by contacting us. 

Please contact us by writing to Our Trading Address or by email to sales@nordictimberbuildings.com. We will confirm your cancellation in writing to you.

MADE-TO-MEASURE GOODS

We make your Building according to the measurements you provide us.

Unfortunately, as the Made-to-Measure Goods are made to your specific requirements, you will not be able to cancel your Order once made and we cannot accept the return of any Made-to-Measure Goods including Goods where you have provided us with incorrect measurements. However, this will not affect your legal rights as a consumer in relation to Made-to-Measure Goods that are faulty or not as described.

YOUR RIGHTS TO CANCEL

Before We begin to provide the Services, or the Goods are delivered, you have the following rights to cancel an Order for Goods (other than made-to-measure Goods) and/or Services, including where you choose to cancel because We are affected by an Event Outside Our Control or We change our Terms and Conditions under clause 3.1

You may cancel any Order for Goods and/or Services at any time not less than 7 days before the agreed delivery date by contacting Us. Please contact Us by writing to Our Trading Address or by email to sales@nordictimberbuildings.com. We will confirm your cancellation in writing to you.

If you cancel an Order under clause 14.1(a) from our Terms and Conditions and you have made any payment in advance to you, or Goods that have not been delivered to you, We will refund these amounts to you. However, if you cancel an Order for Services under clause 14.1(a) and We have already started work on your Order by that time, you will pay Us any costs We reasonably incurred in starting to fulfil the Order, and this charge will be deducted from any refund that is due to you or, if no refund is due to you, invoiced to you. We will tell you what these costs are when you contact us. However, where you have cancelled an Order because of our failure to comply with our Terms (except where ee have been affected by an Event Outside Our Control), you do not have to make any payment to Us.

Unfortunately, if you cancel an Order for Goods under clause 14.1(a) and We have already despatched your Goods to you, We will not be able to cancel your Order until it is delivered or collected. In this case, if you return the Goods to Us, We will have to charge you the cost of collection or you will have to pay the cost of returning the Goods back to Us. This will not affect your refund for the Goods, but any charge for collection will be deducted from the refund that is due to you.

Unfortunately, as the made-to-measure Goods are made to your requirements, you will not be able to cancel your Order once made (but this will not affect your legal rights as a consumer in relation to made-to-measure Goods that are faulty or not as described).

Once We have begun to provide the Services to you, you may cancel the contract for Services with immediate effect by giving Us written notice if:

We break this contract in any material way and We do not correct or fix the situation within 21 days of you asking Us to in writing;

We change our Terms and Conditions under clause 3.1

We are affected by an Event Outside our control.

Terms and Conditions

Please read our Terms and Conditions for more Information regarding your rights to Cancel, Returns and applicable Refunds.